Refund policy

Right of withdrawal

The buyer (a physical person only) has the right to refuse the product within 14 calendar days from the moment of receiving the product. 

In order to use the 14-day right of withdrawal, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal. If the goods are damaged, and/or if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the refundable amount according to the reduction in the value of the goods.

To exercise the right of withdrawal, you must submit the withdrawal notice by sending it to the email address connect@archideco-interior.com within 14 days of receiving the goods, indicating “RETURNED MATERIALS” in the subject section of the email. This notice must include the order number and that of the invoice accompanying the Products. The Customer will receive a withdrawal confirmation email.

All Products must be returned to the Seller fully intact (with no signs of wear, abrasion, nicks, scratches, deformation etc.) complete with all parts and accessories, (packing materials, boxes, documentation and/or other elements contained in the original packaging) otherwise the return will not be accepted. All shipping risks and direct costs incurred when returning the products shall be borne by the Customer.

After accepting and verifying the integrity and condition of the returned Product, Archideco SIA shall instruct its bank to refund the amount, sending due notice also to the Customer.

According to Cabinet of Ministers Regulation No. 255
from 20.05.2014 Clause 22 of the Regulations on Distance Contracts the Customer cannot use the right of withdrawal if:

• the provision of the service, which was started before the expiry of the right of withdrawal, has been fully completed, if the Customer has expressly agreed and confirmed that he will lose the right of withdrawal from the day when the contract for the provision of the service has been fully fulfilled. This provision does not apply to services resulting in the production of a movable corporeal thing. The service provider is obliged to obtain the Customer's confirmation and express consent only in relation to those contracts in accordance with which the Customer is obliged to pay;
• the price of the product or service depends on financial market fluctuations that cannot be controlled by the seller or service provider and may occur during the right of withdrawal;
• the item is made to the Customer's instructions or the item is clearly personalized;
• the product is perishable or soon to expire;
• the Customer has opened the packaging of the product, which cannot be returned due to health and hygiene reasons;
• due to its characteristics, the product is irreversibly mixed with other things after delivery;
• the Customer has requested the seller or service provider to come and perform urgent repairs or maintenance work. If the seller or service provider, when visiting the Customer, provides an additional service or supplies goods that are not necessary spare parts to carry out repairs or maintenance work, the right of refusal is applicable to said additional services or goods;
• the contract was concluded in an open auction.